Recovery Specialist
Company: Professional Finance Company Inc
Location: Greeley
Posted on: October 24, 2024
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Job Description:
Description:Position Summary: Responsible for outbound and
inbound calls in pooled account environment for the purposes of
collecting amounts due to PFC customers. Recovery Specialists are
expected to always follow the mission statement: Giving peace of
mind to clients and consumers by providing reliable and effective
recovery solutions, with compassion. Position
ResponsibilitiesReceive inbound calls and make outbound calls
through designated dialer campaigns/poolsRefer all incoming calls
on Late Stage accounts to the proper team's phone extensionAbide by
the 8 step collection outlineThoroughly update file information
when talking to Right Party Contacts (RPCs) by obtaining Full &
Complete (F&C) information to include: living arrangements,
employment to include occupation, phone numbers, address
information and bank informationNegotiate urgency/voluntary
payments utilizing the proscribed Payment MatrixActively listen to
problems offered by consumers. Diagnose and offer reasonable
solutions to resolve the accounts.Overcome stalls by providing
thorough and accurate information pertaining to the debt, credit
reporting, and intent for fast resolution to the problemFollow
FDCPA, ACA, FTC, and State compliance guidelinesEscalate calls as
required (threats of suit, complaints with quality of service,
etc)Disposition accounts appropriately once the file has been
workedFollow and adhere to the collection floor clicker scheduleBe
logged into the dialer and ready for calls at your shift start
timeRespect your fellow coworkers, management, clients and
consumersAdhere to PFC Core Values, Mission and Vision
StatementsAdhere to the ACA Code of EthicsOther duties and
responsibilities as may be assigned periodically by
managementRequirements:Essential Skills and AbilitiesAbility to
work independentlyMaintain a professional appearance and positive
attitude and imageStrong interpersonal and communication
skillsStrong computer and phone etiquette skills Strong analytical,
organizational, time management and multi-tasking skillsAbility to
work in a fast paced environment and maintain workflow
standardsRequired Education and ExperienceMinimum High School
Diploma or GED is preferredMinimum of one year of working
experience in a professional office environmentReporting to this
position: No direct reportsPhysical demands and working
environmentThe physical demands and working environment
characteristics described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.Physical demands: While performing duties of the job, the
employee is occasionally required to stand; walk; sit; use hands to
finger, handle, or feel objects, tools, or controls; reach with
hands and arms; talk and hear. Employees must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by
the job include close vision, distance vision, color vision, and
the ability to adjust focus.Working environment: The noise level in
the work environment is usually minimal and moderate.Salary: $16 -
$20 / hour (job typically starts at $16) General sign-off: The
employee is expected to adhere to all company
policies.PIf039d4c82341-25660-35871972
Keywords: Professional Finance Company Inc, Fort Collins , Recovery Specialist, Other , Greeley, Colorado
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