Security Account Manager
Company: Allied Universal
Location: Denver
Posted on: October 17, 2024
Job Description:
Security Account Manager
Job Locations
US-CO-Denver
Requisition ID
2024-1287949
Category (Portal Searching)
Account Manager
Business Unit
AUS
Overview
Allied Universal, North America's leading security and facility
services company, provides rewarding careers that give you a sense
of purpose. While working in a dynamic, diverse and inclusive
workplace, you will be part of a team that fuels a culture that
will reflect in our communities and customers we serve. We offer
medical, dental and vision coverage, life insurance, retirement
plan, employee assistance programs, company discounts, perks and
more for most full-time positions!
Job Description
Allied Universal is looking to hire an Account Manager. Account
Manager jobs at Allied Universal are accountable for day-to-day
operations of an assigned account, including hiring, training,
disciplining and terminating staff. Build, improve and maintain
relationships with clients and employees: develop & retain staff;
coordinate needed support services and solve problems to
effectively run the account. Meet or exceed financial & operational
goals; provide quality customer service. Maintains or oversees
maintenance of weekly operating schedules and completion of payroll
for assigned security personnel. Provides after-hour emergency
response as required. To support and ensure success in this role,
we provide a comprehensive, week-long management onboarding course
designed to provide best practices, tools and guidance. Pays
$60,164 per yearJoin a company whose leadership is committed to
fostering an inclusive environment where everyone can thriveApply
today and secure a career that's committed to you!Full Time,
Excellent Benefits, Career Progression RESPONSIBILITIES:
- Supervise the day to day security
operations of an assigned client site
- Manage a team of security officers, site and/or shift
supervisors including hiring/selection, scheduling, payroll,
training, coaching, development and support
- Ensure the client site is provided with high quality security
services to protect people and property
- Build, improve and maintain effective relationships with both
client and employees
- Coordinate necessary support services to effectively manage
client site to meet or exceed financial and operational goals and
provide quality customer service
- Ensure all required reporting and contract compliance
requirements are met
- Assure regular communication of issues or program with
Client
- Handle any escalated security issues or emergency situations
appropriately
- Other management responsibilities as determined by
leadership
- Communicate staffing needs via Requisition Form; assist
recruiters in identifying, interviewing and hiring quality
candidates
- Develop staff in both technical and professional skills through
performance management (coaching, counseling, disciplining, MSO
training, annual formal performance evaluations, recognition,
etc.)
- Assure that employee grievances are heard and resolved (with
help from appropriate support employees, as required) and that
personnel records are updated and accurate (Change of Status forms,
rosters, etc.)
- Assure communication of policies, company announcements and job
openings through a consistently updated READ file at each site
- Meet all contractual scheduled hours with a minimum of unbilled
overtime
- Coordinate and/or conduct site-specific OJT, client-specific
training, and annual refresher training for security personnel, as
well as meet Allied Universal's corporate training standards
- Develop / maintain operational procedures so that a valid,
site-specific OPM and post orders are always available for
emergency reference by the security staff
- Manage uniforms, equipment, supplies and vehicles utilized at
the account(s), maintaining appropriate inventories and maintenance
checklists
- Take a proactive role in communicating with the client and
meeting his needs; meet with regularly, listen to issues, provide
security and technical expertise and solutions. Ensure complete
customer satisfaction
- Licensing requirements are subject to state and/or local laws
and regulations and may be required prior to employment.
- Capably utilize WinTeam for scheduling and billing, and to
produce reports (such as Scheduling Activity, invoice Aging by
tiers, Training Summary and Training Detail reports) that require
interpretation and action for effective business management
- Enforce Allied Universal policies as outlined in the handbooks,
executive memos and on the portalQUALIFICATIONS:
- Four (4) year degree in Criminal Justice, Business
Administration or related field
- Previous Contract Security, facilities management, military or
law enforcement experience
- At least two (2) years of business
management/operations/supervisory experience (depending on
size/scope of client).
- Ability to develop and grow customer relationships
- Experience in hiring, developing, motivating and retaining
quality staff
- Outstanding interpersonal and communications skills
- Ability to work in a team-oriented management environment with
the ability to work independently
- Ability to manage multiple priorities, complex situations, a
diverse team of employees and client requirements on an ongoing
basis
- Previous payroll, billing and scheduling experience
preferred
- Ability to work in a team-oriented management environment while
having an entrepreneurial attitude
- Key Competencies: Staff Management, Financial Management,
Integrity, Problem Solving, Conflict Management, Time Management,
Customer Focus, Timely Decision Making, Motivating and Directing
Others, Drive for ResultsBENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability
insurance
- Enrollment in our company's 401 (k) or Supplemental Income
Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal
days
- Vacation time offered at an accrual rate of 3.08 hours
biweekly. Unused vacation is only paid out where required by
law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race/ethnicity, age, color, religion, sex, sexual orientation,
gender identity, national origin, genetic information, disability,
protected veteran status or relationship/association with a
protected veteran, or any other basis or characteristic protected
by law. For more information: www.aus.com If you have any questions
regarding Equal Employment Opportunity, Affirmative Action,
Diversity and Inclusion, have difficulty using the online system
and require an alternate method to apply, or require an
accommodation at any time during the recruitment and/or employment
process, please contact our local Human Resources department. To
find an office near you, please visit: www.aus.com/offices.
Requisition ID
2024-1287949
Keywords: Allied Universal, Fort Collins , Security Account Manager, Executive , Denver, Colorado
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